Last Updated: June 15, 2023
At OldPhotoFixing, we are committed to providing high-quality photo restoration services. We understand the sentimental value of your photos and strive to ensure your complete satisfaction with our work.
Our business model is built on a two-stage payment process that allows you to see the results before paying the full price, which demonstrates our confidence in the quality of our service.
When you place an order with us, you pay an initial deposit of $2.99. This deposit helps us cover the costs of the initial assessment and preparation work. Our refund policy for this deposit is as follows:
| Situation | Refund Status | Timeline |
|---|---|---|
| Photo deemed unrepairable during manual review (within 12 hours of order placement) | Full Refund | Processed immediately |
| Customer cancels order before manual assessment is completed | Full Refund | 3-5 business days |
| Customer cancels order after manual assessment is completed | No Refund | N/A |
One of the main advantages of our service is that you only pay the remaining balance after you've seen the preview of your restored photo. This allows you to make an informed decision about whether to proceed with the purchase.
| Situation | Refund Status | Timeline |
|---|---|---|
| Customer is dissatisfied with preview and does not make final payment | No refund needed (no final payment made) | N/A |
| Customer requests revision after preview, but before final payment | No refund needed (revisions provided at no additional cost) | N/A |
| Customer pays final balance but has technical issues downloading files | No Refund (alternative delivery methods will be arranged) | N/A |
| Customer pays final balance but is not satisfied with the high-resolution final file | Case-by-case evaluation | 5-7 business days after review |
To request a refund, please contact our customer support team via:
Please include the following information in your refund request:
We aim to process all refund requests within 3-5 business days of approval. The time it takes for the refund to appear in your account depends on your payment method and financial institution:
We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration, please contact our customer support team. We will review each case individually and strive to find a fair resolution.
Our two-stage payment process is designed to ensure your satisfaction before you commit to the full payment. This means you have the opportunity to review the work and request revisions before making your final payment.
We believe this approach demonstrates our confidence in the quality of our services and provides you with peace of mind when using our photo restoration services.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically for any changes. Your continued use of our services after any modifications to this policy constitutes your acceptance of the revised terms.
If you have any questions about our Refund Policy, please contact us at:
Email: Contact us
Or visit our Contact Page